Ciao Chow FAQ (Frequently Asked Questions)
 
Do we have to choose from the sample menus on the site or can we create our own appetizer/buffet menu? Why are there no prices on your website?
Those menus are for sample purposes only. You are welcome to mix and match any of our menu selections to best fit your needs. Want something that's not there? Let us know and we can make it for you. We don't include pricing on our website as all of our menus are custom designed for each client. There is no way to price out each and every menu combination. We want you to feel free to pick and choose from our selections for the perfect menu for you and your guests.
I have Celiac Disease, an allergy to gluten and wheat products. Do you have gluten free items?
Yes! We have an awesome selection of gluten free, wheat free items. Look for the that will tell you the item is gluten free.
Do you use frozen or prepackaged food?
No. All of our food is made and delivered fresh to your event. We love food. We want you to love our food.
Do you provide tables, chairs, napkins, plates, etc.?
We will work with you to arrange for all the appropriate rental items for your event. They will be delivered to your venue, cleaned and returned back the next day. All of our proposals will include rental items if you request. We allow for a small mark up if we are coordinating the rental items. There are a few venues in Austin that require same day pickup of rentals. There is often a premium charged ($300+) for this service. We will work with you to determine the best way to handle your rentals.
Can your staff handle setting up seating for the ceremony and then
rearranging that seating for the reception?
Yes. We will work together to determine the best placement of the tables and chairs and make sure they are placed for the reception. This often requires extra staff members be added to the event at an additional cost. If you have people in your wedding party that can lend a hand that is most helpful.
How does the food setup work? Do you put it out in rounds, or just lay it out in trays and once it's gone it's gone?
Unlike some catering companies that deliver their food in plastic warming containers and serve in chafing dishes, most often we display ours on beautiful ceramic platters -- hot from our mobile kitchen if required. We will refill the platters during the entire event as needed. We will sometimes require the use of chafing dishes depending on the menu.
Can you provide a TABC certified bartender?
Yes, we can. Typically, the TABC bartender is on site to make special drinks as well as limit the alcohol consumption of your guests. Due to the extra responsibility involved, there is an extra fee charged for a TABC bartender. Many venues require a TABC bartender. You may want to check with your venue for their policies.
Can you provide someone to cut the wedding cake?
Yes. At every event, one of our staff members is available to cut and serve the wedding cake. There is a small fee of $50 for this service. You are welcome to have a family member perform the duties as well. We will also wrap the cake topper for you to take at the end of the event.
Is the tax and gratuity included in your proposal?
Due to state sales tax laws, we include sales tax on all of our proposals. We do not include gratuity. The gratuity is your decision based on our service. We hope you will like our food and service enough to tip our hard working staff.
How do you handle leftovers?
We will work with you to do what you wish with the leftovers. Often, we make a few "to go" boxes for the bride and groom to enjoy in private. You payed for the food and therefore are welcome to the leftovers.
Do you offer tasting's?

We have two tasting opportunities available: A private meeting where you can sample from a sample box or attend an event we are catering and sample that evenings fare.
How much time do you need for setup and clean up?
We often arrive 1.5-2 hours before the event and stay 1-2 hours after for clean up. It is up to your venue to dictate the hours the hall is available.
Can you provide liquor?
At this time we don't have a state liquor license. We will be happy to take delivery of your alcohol at your venue, place it in ice if need be, and provide a bartender to serve it to your guests. Ultimately, you are responsible for alcohol consumption at your event.
Do you require that a contract be signed before the event? What is your payment policy?
Yes. We have a standard caterers contract that is signed upon delivery of the deposit. We require 1/2 the event total at contract signing. The remainder is due on or before the event day. The contract protects us both from unforeseen events that could ruin an otherwise happy occasion.
 
 
 
Have a question? Please, don't hesitate to ask.
 
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Ciao Chow Catering is a division of Your Logo Here, Inc. Austin, TX USA